TAVA Health FAQ


Tava’s mission

Tava is trying to address the systemic challenges of affordability, access, and stigma in the US healthcare system. We provide a visit with a licensed and certified clinician who can diagnose depression, anxiety, and other mental health problems. The clinician can prescribe medication, make lifestyle change recommendations, and refer you to therapy as needed. All this on your schedule without leaving the comfort of your home.


HOW IT WORKS

How much does it cost to use Tava?

All of our services are currently being offered free of charge. We are still in the process of starting this company and have many wrinkles to iron out. In the future, we will contract with some insurances and/or charge a small fee that is no more than a typical co-pay.

How will I communicate with my provider?

Your appointment will be through a private video call with a provider. S/he will take notes in an encrypted program that will only be seen by your specific providers. After your initial visit, you will be sent an email with contact information for your provider. You can send her/him quick questions that come up or make another appointment for bigger questions.


WHAT WE DO

Does Tava provide counseling or therapy?

Yes! Our therapists provide counseling through the same video chat platform. Their scheduling is flexible and sessions can take place wherever you have access to a computer or smart phone.

Can I get a prescription for medication?

Yes. If your provider determines that medication is right for you, s/he will call in a prescription to the pharmacy of your choice. We prescribe many different medications for depression, anxiety, and insomnia. We cannot prescribe controlled substances including benzodiazepines like Klonopin, Xanax, Valium, or Ativan. We also do not prescribe sedatives like Ambien for sleep. There are several safe and effective alternatives to these medications. Talk to your provider about a good option for you.


PRIVACY AND SAFETY

What are my provider’s credentials?

Your clinician will be a board-certified physician, DO, nurse practitioner, or PA. Your therapist will be a Licensed Clinical Social Worker, Licensed or Associate Marriage and Family Therapist, or Licensed Clinical Mental Health Counselor. All of your providers will have attended an accredited university and be licensed in your state. We verify licensure and credentialing for all of our providers and require that it be maintained throughout employment.

Is my information safe with you?

All information collected is only used for patient treatment. It will never be sold/shared/transmitted for any reason. All personally identifiable information is stored in an encrypted database and can only be accessed by the clinician providing treatment to a patient. The video used for your visit is also encrypted and HIPAA compliant. Read more about our privacy policy here.