How Tava Health Enhances Whole-Person Care

Whole-person care means seeing members as people, not diagnoses. Mental health influences pain, sleep, adherence, self-management, relationships, and work. Anxiety can amplify chest pain; depression can derail diabetes care; untreated trauma can make even simple follow-ups feel impossible. Yet in many navigation ecosystems, access to therapy is still fragmented: members face waitlists, unclear benefits, or hand-offs that stall care.

Tava Health helps close that gap by integrating evidence-based therapy and measurement-based care into existing clinical and navigation workflows so members receive the right care, at the right time, without starting over.

What Tava Adds to Your Ecosystem

1) Seamless access; not another maze

• Frictionless entry: Care navigators can schedule in real-time for members on the phone. Members can self-schedule in minutes, no phone tag or long forms.
• Teletherapy first, in-person capable: Nationwide virtual access with options to coordinate local resources when needed.
• Transparent availability: Real-time calendars, evening/weekend options, and rapid first-appointment availability.
• Culturally responsive network: Diverse, licensed providers across specialties, modalities, languages, and identities.

2) Integrated, measurement-based therapy

• Stepped-care model: We match intensity to need: brief skills work, standard weekly therapy, or escalation to psychiatry/IOP partners when appropriate.
• Standardized screeners: Routine PHQ-9/GAD-7 and condition-specific measures to guide care, not just record it.
• Care pathways: Evidence-informed protocols for depression, anxiety, grief, perinatal mental health, trauma, and workplace stress/burnout.
• Safety & risk protocols: Structured assessments, escalation playbooks, and warm coordination with crisis resources when risk is identified.

3) Built for collaboration

• Navigation-first design: Care Navigators or intake specialists can book directly for members with Tava using our Partner Portal. We accept warm hand-offs from care managers, health guides, PCPs, and digital point solutions.
• Bidirectional updates (with consent): Summary notes and progress signals back to referring teams, so no one loses the thread.
• Medical integration: Coordination with PCPs and specialists for behavioral barriers to adherence (e.g., sleep, pain, cardiometabolic care).
• Community partnerships: Linkage to local supports (support groups, SDOH resources), because therapy works best when life gets support too.

Member Experience (What it Feels Like)

• Clarity from the start: Plain-language intake (“what’s hard right now?”), not a barrage of boxes.
• Match that matters: Members can filter for specialty, identity, modality, language, and schedule.
• Skills between sessions: Brief, doable practices (sleep, worry cycles, communication scripts, values-based actions).
• No judgment, lots of humanity: We normalize starts, stops, and life happening, progress over perfection.
• A clear finish: Members get a practical maintenance plan and know how to return quickly if life spikes again.

Integration & Data (for Technical Teams)

• Identity & access: SSO (SAML/OAuth2), deep links, and embedded scheduling widgets.
• Interoperability: Privacy-first data sharing; support for HL7 FHIR/CCD-style summaries where appropriate.
• Data flows:
  
  • Inbound: Eligibility, attribution, program flags, risk tiers.
  • Outbound (consented): Enrollment/attendance, symptom trajectories (e.g., PHQ-9/GAD-7 ranges), care stage, and disposition.
• Privacy & compliance: HIPAA-compliant infrastructure, least-necessary data sharing, member consent at each step.
• Claims & billing: Flexible models (in-network, single-case agreements, EAP carve-ins) and clean claims with a clear plan design display for members.

Clinical Guardrails that Build Trust

• Licensed clinicians only: Vetted for training, supervision history, and cultural humility.
• Evidence-informed methods: CBT/ACT, trauma-informed care, behavioral sleep, brief interventions, motivational interviewing.
• Supervision & QA: Ongoing case consultation, outcomes review, and member-experience audits.
• Escalation pathways: Clear criteria and warm hand-offs for psychiatry, SUD, IOP/PHP, crisis care, and community resources.

Where Tava Adds Measurable Value

We’re careful about promises. Outcomes depend on population, benefits, and context. Still, partners consistently find value by tracking:

• Access: Time to first appointment; appointment density outside business hours.
• Engagement: Show rates, second-visit conversion, completion of an initial episode of care.
• Clinical outcomes: Proportion with reliable improvement on PHQ-9/GAD-7; stepped-care adjustments when progress stalls.
• Care coordination: % of consented updates sent; closed-loop referrals back to medical teams.
• Experience: Member satisfaction (e.g., likelihood to recommend), qualitative feedback themes.

We’ll partner with you to define baselines, pick a fair comparison group, and read results with appropriate caveats.

Implementation Playbook

1. Co-design goals: Clarify workflows, benefits, data boundaries, and success metrics.
2. Lightweight integration: Enable SSO, eligibility, and deep links; embed direct scheduling where it helps members most.
3. Ethical outreach & education: Stigma-aware messaging, manager toolkits, and path-of-least-friction CTAs.
4. Expand thoughtfully: Scale to additional segments and regions; refine analytics and reporting cadence.

Humble Truths to Keep in Mind

Therapy can’t fix broken workflows, unsafe staffing levels, or inequities. We’ll name systemic issues when we see them and collaborate on practical mitigations.

Not every member needs therapy; some need coaching, peer support, or social services first. We help route accordingly.

Improvement isn’t linear. We celebrate small gains and adjust care when life gets louder.

Frequently Asked Questions

Can you work with our existing vendors and programs?
Yes. We integrate with your navigation platform, condition management, PBM, and local networks; no “rip and replace.”

How fast can members be seen?
Our goal is rapid access. Members can book virtual or in-person appointments and be seen in as little as 12 hours. We publish real-time availability and work with you to set and meet service-level targets.

How do you handle risk?
Structured screenings, clinician coaching, documented safety plans, and clear escalation to crisis and higher levels of care, always with member safety first.

The right care, at the right time

Therapy is not a silver bullet, but it is a powerful lever inside whole-person care. When it’s easy to start, connected to the rest of the care team, and guided by outcomes, members are more likely to stabilize, re-engage with medical care, and feel human in a system that often feels mechanical.

If you’re a Health Plan or Care Navigation Company exploring a better member experience with fewer dead ends, Tava is the solution. We’ll bring clinical rigor, operational humility, and an integration-first mindset so your members get timely, compassionate support without leaving your ecosystem.