.svg)
We've been busy making your mental health experience smoother, more personal, and more transparent. Here's what changed this quarter.
Quick Check-Ins Before Sessions
We've added brief, clinically validated check-ins to your pre-session experience. When you receive a session reminder, sign into your Tava account, or enter the virtual waiting room, you may be prompted to answer a few questions about how you're feeling. Your responses go directly to your therapist before the session starts — so they can meet you where you are from the very first minute. These check-ins also help track your progress over time, making it easier for you and your therapist to see what's working.
Your Name, Your Way
The name on your insurance card isn't always the name you go by. You can now add a preferred name and pronouns to your Tava profile — either during intake or from your account settings. Your preferred name will appear throughout your experience, from notifications and session reminders to how your provider sees you in their tools. Your legal name is still used where it needs to be (billing, insurance claims), but everywhere else, you'll see the name that feels right.
See Your Transaction History
We launched a new transaction history view so you can see a clear record of your session charges, payments, and any outstanding balances — all in one place. If a session has out-of-pocket costs, you'll see exactly what was charged and when. This is a major step toward full billing transparency, and future updates will include even more detail.
Improved Billing Clarity
We've simplified how your account balance affects booking. If you have an outstanding balance, you'll see a clear message when you try to schedule. Once your balance is resolved, booking opens right back up. The goal is to keep things straightforward so there are no surprises.
Looking Ahead
Every update this quarter was designed to remove friction and help you focus on what matters most — your mental health. We're continuing to build toward an experience that's simpler, more transparent, and more connected to your full care journey.
Have feedback or ideas? We'd love to hear from you at client-support@tavahealth.com.
